Return and Refund Policy

At PowerNest, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process.

1. Return Eligibility

• Products can be returned within 30 days from the date of delivery.

• To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

• The return policy does not apply to products that have been damaged due to misuse, accidents, or unauthorized modifications.

2. How to Initiate a Return

• Contact our Customer Service team at [Insert contact email] with your order number and reason for return.

• Our team will provide you with return instructions and the address to send your package.

• Please do not send your purchase back without contacting us first.

3. Return Shipping

• Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.

• We recommend using a trackable shipping service to ensure your return reaches us safely.

4. Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 7-10 business days.

• Shipping fees are non-refundable unless the return is due to our error.

5. Defective or Incorrect Items

• If you receive a defective or incorrect product, please contact us immediately with photos and a description.

• We will arrange for a replacement or full refund at no additional cost to you.

6. Exchanges

• Currently, we do not offer direct exchanges. Please return the original item for a refund and place a new order for the desired product.

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If you need assistance, feel free to reach out to our support team at [Insert contact email]. We’re here to help!